SmartApps Cloud Platform Status

All Systems Operational

IVR ? Operational
90 days ago
99.86 % uptime
Today
Client Addin ? Operational
90 days ago
100.0 % uptime
Today
Site Manager ? Operational
90 days ago
100.0 % uptime
Today
UAT ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

SmartApps Cloud platform maintenance Jun 28, 2025 00:00-04:00 EDT

SmartApps Cloud platform will be undergoing maintenance to update infrastructure to latest version with latest security patching
Posted on Jun 21, 2025 - 00:00 EDT
Jun 17, 2025

No incidents reported today.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
Completed - The scheduled maintenance has been completed.
Jun 13, 09:41 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 09:40 EDT
Scheduled - Summer '25 Release has been deployed to UAT environments in preparation for go-live in mid-July. Please open support tickets for issues found in the UAT environment.
Jun 13, 09:37 EDT
Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025
Resolved - The issue causing intermittent call transfer failures has been resolved, and the service is functioning normally at this time.
Jun 9, 17:14 EDT
Monitoring - We are continuing to see recovery.
Jun 9, 14:49 EDT
Identified - We have identified the system causing transfer failures. Our team has taken steps to mitigate the issue. We are starting to see recovery.
Jun 9, 14:32 EDT
Investigating - We are experiencing intermittent failures when IVR calls are transferring from SmartApps IVR back to Genesys Cloud. Teams are investigating.
Jun 9, 14:15 EDT
Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
Completed - The scheduled maintenance has been completed.
Jun 5, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 00:00 EDT
Scheduled - SmartApps Cloud will be updated with Spring '25 Patch 1 to address various issues.
May 29, 12:09 EDT
Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.