SmartApps Cloud Platform Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
IVR ? Operational
90 days ago
99.95 % uptime
Today
Client Addin ? Operational
90 days ago
100.0 % uptime
Today
Site Manager ? Operational
90 days ago
100.0 % uptime
Today
UAT ? Operational
Smart Bot ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 18, 2025

No incidents reported today.

Jul 17, 2025
SmartApps Cloud Summer '25 Release Deployment
Completed - The scheduled maintenance has been completed.
Jul 17, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 00:00 EDT
Scheduled - Summer '25 release will be deployed to all environments during this time.

For details on what is new in the Summer'25 release: https://www.ttecdigital.com/pages/smartapps-updates
Jul 9, 16:13 EDT
Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025
SmartApps Genesys Widget Integration Configuration Change
Completed - The scheduled maintenance has been completed.
Jul 9, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 22:00 EDT
Scheduled - A recent update from Genesys has caused an issue that resulted in increased load times for the SmartApps widget. We will be undergoing maintenance at this time to update the SmartApps Integrations with Genesys to reduce widget load times experienced by many customers.

There will be no downtime for this maintenance.
Jul 9, 16:09 EDT
Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

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