SmartApps Cloud platform will be undergoing maintenance to update infrastructure to latest version with latest security patching Posted on
Jun 21, 2025 - 00:00 EDT
Completed -
The scheduled maintenance has been completed.
Jun 13, 09:41 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 09:40 EDT
Scheduled -
Summer '25 Release has been deployed to UAT environments in preparation for go-live in mid-July. Please open support tickets for issues found in the UAT environment.
Jun 13, 09:37 EDT
Resolved -
The issue causing intermittent call transfer failures has been resolved, and the service is functioning normally at this time.
Jun 9, 17:14 EDT
Monitoring -
We are continuing to see recovery.
Jun 9, 14:49 EDT
Identified -
We have identified the system causing transfer failures. Our team has taken steps to mitigate the issue. We are starting to see recovery.
Jun 9, 14:32 EDT
Investigating -
We are experiencing intermittent failures when IVR calls are transferring from SmartApps IVR back to Genesys Cloud. Teams are investigating.
Jun 9, 14:15 EDT