SmartApps Cloud Platform Status

All Systems Operational

IVR Operational
90 days ago
99.95 % uptime
Today
Genesys Integration Widget Operational
90 days ago
99.95 % uptime
Today
Site Manager Operational
90 days ago
99.98 % uptime
Today
UAT Operational
Smart Bot Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Daon IdentityX Upgrade Jul 7, 2026 04:00-08:00 EDT

Daon will perform a planned upgrade of the IdentityX platform to version 5.10 on July 7, 2026, beginning at 4:00 AM EDT. This maintenance applies only to SmartApps customers utilizing Daon Voice Biometrics services.

This update installs the latest version of Daon's IdentityX software platform and does not impact the SmartApps Voice Biometrics integration or existing Voice Biometrics functionality. The upgrade will be completed using a rolling deployment process across the server cluster, allowing the service to remain available throughout the maintenance window. No service interruption is expected.

Posted on Jul 06, 2026 - 08:56 EDT
Jul 16, 2026

No incidents reported today.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.