SmartApps Genesys Widget Integration Configuration Change

Scheduled Maintenance Report for SmartApps Cloud

Completed

The scheduled maintenance has been completed.
Posted Jul 09, 2025 - 22:30 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 09, 2025 - 22:00 EDT

Scheduled

A recent update from Genesys has caused an issue that resulted in increased load times for the SmartApps widget. We will be undergoing maintenance at this time to update the SmartApps Integrations with Genesys to reduce widget load times experienced by many customers.

There will be no downtime for this maintenance.
Posted Jul 09, 2025 - 16:09 EDT
This scheduled maintenance affected: Client Addin.
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