SmartApps Cloud Platform Status

All Systems Operational

IVR Operational
90 days ago
100.0 % uptime
Today
Client Addin Operational
90 days ago
100.0 % uptime
Today
Site Manager Operational
90 days ago
100.0 % uptime
Today
UAT Operational
Smart Bot Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Mar 19, 2026

No incidents reported today.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026
Completed - The scheduled maintenance has been completed.
Mar 13, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 23:00 EDT
Scheduled - SmartApps Cloud will be updated with Winter '26 Patch 1 to address issues with the Genesys integrations and Fraud Prevention Agent Performance Report.

The expected downtime for the Genesys integrations and Site Manager is less than 5 minutes during this maintenance window.

Mar 10, 12:17 EDT
Mar 12, 2026
Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.