Resolved -
VPN services have been restored.
Sep 15, 15:45 EDT
Monitoring -
We are continuing to see recovery. VPN connections are back online and traffic is flowing normally. Teams will continue to monitor for any additional issues.
Sep 15, 13:09 EDT
Update -
VPN services have been restarted. We are starting to see recovery.
Sep 15, 13:00 EDT
Identified -
The issue has been isolated to core VPN connectivity, impacting only SmartApps customers who rely on VPN access. Teams are troubleshooting.
Sep 15, 12:45 EDT
Update -
We are continuing to investigate this issue.
Sep 15, 12:35 EDT
Investigating -
SmartApps IVR is encountering higher than normal error rates. Teams are investigating.
Sep 15, 12:30 EDT