SmartApps Cloud Platform Status

All Systems Operational

IVR ? Operational
90 days ago
99.9 % uptime
Today
Client Addin ? Operational
90 days ago
100.0 % uptime
Today
Site Manager ? Operational
90 days ago
100.0 % uptime
Today
UAT ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025
Resolved - A fix was implemented by our voice vendor. We are seeing recovery with error rates at normal levels for the past hour. This incident has been resolved.
Mar 31, 14:06 EDT
Monitoring - Mitigation measures are in progress by our audio vendor. Error rates have returned to normal levels. Teams will continue to monitor.
Mar 31, 13:02 EDT
Identified - We are currently experiencing an issue with our audio media services due to an ongoing incident with our vendor. They are aware of the situation and we have an open ticket with their support team. We are actively monitoring the situation and will provide further updates as soon as more information becomes available.
Mar 31, 12:07 EDT
Update - We are continuing to investigate this issue.
Mar 31, 11:22 EDT
Investigating - Elevated error rates have been identified with incoming IVR calls. Teams are investigating.
Mar 31, 11:21 EDT
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025
Completed - The scheduled maintenance has been completed.
Mar 22, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 00:00 EDT
Scheduled - SmartApps Cloud platform will be undergoing maintenance to update infrastructure to latest version with latest security patching
Mar 6, 00:41 EST
Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.