Resolved -
A fix was implemented by our voice vendor. We are seeing recovery with error rates at normal levels for the past hour. This incident has been resolved.
Mar 31, 14:06 EDT
Monitoring -
Mitigation measures are in progress by our audio vendor. Error rates have returned to normal levels. Teams will continue to monitor.
Mar 31, 13:02 EDT
Identified -
We are currently experiencing an issue with our audio media services due to an ongoing incident with our vendor. They are aware of the situation and we have an open ticket with their support team. We are actively monitoring the situation and will provide further updates as soon as more information becomes available.
Mar 31, 12:07 EDT
Update -
We are continuing to investigate this issue.
Mar 31, 11:22 EDT
Investigating -
Elevated error rates have been identified with incoming IVR calls. Teams are investigating.
Mar 31, 11:21 EDT